Privacy Policy

Effective date: 21 August 2026

5Plus Stores (“5Plus Stores”, “we”, “our”, or “us”) operates the 5Plus Stores Android app and the website at https://www.5plusstores.com. This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and how customers can request account and data deletion.

1. Who we are

5Plus Stores is an online shopping platform for sarees, dresses, kids’ wear, gifts, vouchers, orders, delivery tracking, offers, and customer support.

Store: 5Plus Stores
Customer care: +91 96183 61978
Website: https://www.5plusstores.com

2. Information we collect

• Account information: name, email address, phone number, password in encrypted/hashed form, email verification status, account status, and login activity.
• Contact and delivery information: house number, street, nearby landmark, city, state, PIN code, phone number, and saved delivery addresses.
• Shopping information: products viewed, recently viewed products, cart items, favourites, orders, bill IDs, coupons, vouchers, gifts, purchase history, and transaction references.
• Payment information: payment status, payment method, Razorpay payment ID, Razorpay order ID, bank reference number/RRN where available, UPI/payment method details where returned by the payment gateway, payment time, and amount. We do not store full card numbers, CVV, or net-banking passwords.
• Support and feedback information: feedback, testimonials, customer care notes, supplier enquiry details, and messages sent to us.
• Notifications information: device push notification token, notification delivery preferences, and notification history.
• Technical information: IP address, browser/app information, device type, operating system, basic logs, and security/fraud-prevention data.

3. How we use information

• Create, verify, and manage customer accounts.
• Process product and gift purchases, payments, invoices, coupons, and vouchers.
• Pack, ship, deliver, and track orders.
• Send order, shipment, coupon, voucher, offer, and service notifications.
• Provide customer support and respond to enquiries.
• Maintain favourites, cart, recently viewed products, and account preferences.
• Prevent fraud, misuse, duplicate claims, unauthorised access, and payment disputes.
• Improve the app, website, product catalogue, offers, reports, and store operations.
• Meet legal, tax, accounting, payment, and regulatory requirements.

4. Email OTP and account verification

When customers register or reset certain account details, we may send an email OTP or verification message. This is used only to confirm that the email address belongs to the customer and to protect account access.

5. Payments

Payments are processed through Razorpay or another authorised payment service provider. Payment providers may collect and process payment information according to their own privacy and security practices. 5Plus Stores receives only the information needed to confirm payment, maintain order records, handle support, and comply with accounting requirements.

6. Shipping and delivery partners

To deliver orders, we may share necessary delivery details such as customer name, phone number, address, PIN code, order details, package weight, and invoice/shipping details with courier, logistics, or shipping service providers.

7. Push notifications and email notifications

If notifications are enabled, we may send order updates, shipment updates, coupon updates, voucher updates, offer announcements, new-arrival alerts, and customer support messages. Customers can disable browser/app notifications through their device or browser settings.

8. Sharing of information

We do not sell customer personal information. We may share information only when needed with payment gateways, courier/logistics partners, email/notification/hosting/database/security service providers, professional advisers, auditors, legal authorities, regulators, courts, or government authorities where required.

9. Data security

We use reasonable technical and organisational safeguards to protect customer information, including encrypted password storage, restricted admin access, server-side payment verification, and secure transport where available. However, no online system is completely risk-free, and customers should keep their login details confidential.

10. Data retention

We retain information only as long as reasonably needed for store operations, customer support, delivery, accounting, legal compliance, fraud prevention, dispute handling, and legitimate business records. Order, invoice, tax, payment, shipping, coupon, and voucher records may be retained for longer periods where required by law or business compliance needs.

11. Account and data deletion

Customers can request deletion of their 5Plus Stores account and associated personal data. A public web request page is available at https://www.5plusstores.com/delete-account.

After receiving a valid request, we will verify the request and delete or de-identify account information that is no longer required. Some information may be retained where necessary for legal, tax, accounting, fraud prevention, payment dispute, order fulfilment, refund/replacement, voucher, or customer-support obligations.

12. Customer choices and rights

Customers may update profile details and saved delivery addresses in the account/profile section. Customers may contact us to request access, correction, or deletion of personal information, subject to identity verification and applicable legal requirements.

13. Children’s privacy

5Plus Stores is intended for general shopping use and is not directed to children under 13. If we learn that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.

14. Cookies, local storage, and similar technologies

The website may use browser storage, cookies, or similar technologies to keep users signed in, maintain cart/favourite data, remember notification status, support security, and improve the shopping experience.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the app or website after updates means the revised policy applies.

16. Contact us

Phone: +91 96183 61978
Store: 5Plus Stores
Website: https://www.5plusstores.com